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6/4/14 |
2 |
2 |
2 |
1 |
About 8 weeks ago i first brought my cat here not knowing that it changed hands,had good experience before now. My cat came home with an injured tail not sure what was wrong couldn't touch it to see. Brought her to this vet they did 1 x-ray couldn't see anything wrong so they did it again and said it was dislocated and sent her home. 2 days later noticed a bare patch on her tail a green smelling puss. Brought her back, they said the cat did it to herself and ended up having to get her tail amputated, I highly doubt she hurt herself. They put stitches in the end of her tail. 8 weeks later still not healed she still has to wear a cone on her head everyday. I once had another cat who had to get his tail amputated about 17yrs ago he did not have to have stitches or wear a cone. So to say the least i am not impressed and either is the cat, she is not the same cat anymore Thans valley pet.
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2/28/14 |
5 |
5 |
5 |
5 |
My beautiful pooch of 17.5 yrs Umbro has been going here since we got her. It was one of the hardest things I have ever done, I am so thankful for the caring service that they provided. They knew she was family to us and had us at ease. I thank you for giving us the peace we needed. I appreciate the time and love the cards you gave us with her paw prints. Thank you for making our day more bearable.
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SYSTEM: 2 negative duplicate or disallowed ratings automatically removed |
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12/2/13 |
1 |
1 |
1 |
1 |
Very bad clinic. Its very dirty and they have no qualified staff. They have a huge staff turn over and they never seem to know what they are doing. The staff seem to not shower either they wreak! The receptionists are very rude and think they know everything. The animals are not put first and the owner is only there to take your money and do a bad job taking care of your pet. If you don't want your beloved pets to suffer or die of infection stay far far away for this place and their other location Redcliff vet.
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12/14/12 |
5 |
5 |
5 |
5 |
The Staff here are 2nd to none...so helpful, so professional by going out of their way to explain what they could, and if they couldn't explain then the Vet would call me right away to address my concerns. My 3 year old Cat was vomiting Feces for 8 weeks and the Vet here went through the correct proceedures by giving medicine first, then blood tests, then Xrays but my kitty was just too sick and needed surgery to clean all the blockage out. These Vets did not waste any time and operated right away and did a wonderful job. After that she got 2 very smelly, gangrene type infections within 1 week of each other and the Vets kept her alive by immediately operating on her both times to cut out the infection so then I decided to keep her in this Vet hospital on IV and antibiotics for 5 days in hopes that she would not get infected again..which worked! At first I just thought these Vets were out to take every dollar I could drain out off my credit card UNTIL I saw how hard they tried & cared.
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7/19/12 |
2 |
2 |
1 |
1 |
My cat is a diabetic, on the plus they were the ones who diagnosed him. On the negative, they used caninsulin to control his insulin, they did not offer wet food. When I did some research and learned about an alternative insulin I asked about it, they said they don't usually use it but they would order it in for me. I was very pleased with this and was shortly after very unhappy. I have a friend who is a vet tech, she mentioned that the needles used with caninsulin are measured out at 40u/ml rather than the typical 100u/ml. When my new insulin arrived I asked about chaning needles, they said to give the exact same dose using the same needles. I asked again about the dose, and was told to use it. They looked at me like I had 4 heads. I called for another opinion, turns out 1 dose of this insulin would have killed him, they had no records that I even had purchased this insulin, oh and what I was told was a diabetic ulcer in his mouth is a tumor and needs surgery. NOT COMING BACK!
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5/16/12 |
5 |
5 |
5 |
5 |
When i struggled to get the help my dog needed to fix her broken leg Valley Pet Hospital was the only vet clinic in the city that would help me. My dog's leg is now fixed and she is doing much better. The staff at this vet treated me and my dog very well. I would reccomend this Hospital to everyone !
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2/17/12 |
5 |
5 |
5 |
5 |
My dog Cheech has a spinal injury which happened a month ago. It did not look good when we 1st brought him in. Dr Gurdev & his staff, treatment has been amazing & full of love! I had to pay for the 1st visit & each week I have taken him in since, I have only paid for medications. This included his shots wich were due. Each staff member,remember's our name's which is comforting to our family!Each time I call with a question they answer it or tell me to bring Cheech right in! This has been rough on Cheech & our whole family, the staff at Valley pet have made it so much easier.We thank them for everything, from the bottom of our hearts! They truely care about each animal & it is not all about the money!
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1/17/12 |
5 |
4 |
5 |
4 |
Thank you to Valley Pet Hospital Staff for their support of Animal Rescue Projects in the community. The clinic has donated several pounds of dog and cat food to Persian Dreams Rescue and has helped with several spay/neuters. Thanks again to Dr. Dave Khurme and staff.
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1/16/12 |
1 |
1 |
1 |
1 |
This place is worse than just "bad". I've never had such bad experiences as i did with these "vets". They say they treat all animals there including ferrets. They have told me to make sure my ferrets eat fruits and vegetables....uhm ferrets are obligate carnivores which means their bodore can only process meat! They also gave my ferrets vaccines, but they were dog vaccines and they overdosed them. All of my ferrets were foaming and drooling at the mouth, were losing all bodily functions and just lying there lifeless. Another time, I needed my one ferret to get 4 stitches removed from her tail (a different vet did surgery in Calgary) and they were just hacking at it with their unsanitized scissors until her tail was bleeding. Then because she was bleeding I needed to buy ointment to stop infection. My friend went there recently to get her ferrets blood glucose tested and they cut her nail till it bled to take the sample. These people have no idea what they are doing!!
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1/7/12 |
5 |
5 |
5 |
5 |
I see some horror stories here, but I am satisfied with my experience. The doc seems to know his business and the staff is friendly and welcoming. They take emergency calls, the price seems fair, it's close to my house, and the waits are short.
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1/7/12 |
5 |
5 |
5 |
5 |
We have been taking our dog to this clinic for over 2 years and have always been pleased with the service we receive. We have not experienced a change in the treatment we get for our pet, or the overall service since the clinic changed owners. If anything it may seem a little more friendly and all the the staff know my dog by name. Dr. Khurmi is kind and gentle and cares about my dog. I always recommend people to this clinic if asked for a vet referral.
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1/4/12 |
5 |
5 |
5 |
5 |
Excellent place for my dog's care. I have great confidence in the vets and staff.
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SYSTEM: 3 positive duplicate or disallowed ratings automatically removed |
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1/2/12 |
5 |
5 |
5 |
5 |
i was extremely happy with the care my 4 & half yearold purebred german shepherd. this clinic is assocated with another clinic in redcliff and when i took my dog in the vet was wonderful he even came with us to valley pet to follow up with my dogs care,my dog was vomiting and lost 20 pounds he was very sick and in kidney failure.this clinic was so warm and welcoming to myself and my dog,he recieved amazing care including 2 night stay alot of blood work and xrays,the clinic informed me of all results as soon as they had it and helped me decide the best plan of care,they followed up with me with phone calls in the morning and evening over the 2 nights he was there. when i picked him up he was much better then when i droped him off,2 weeks late i brought him back for follow up as asked, and when we came im the staff greeted me and the dog,who was very excited to see the staff,i think this clinic provides amazing care to both animals and there owners,i am glad i took my dog to valley pet!!
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12/21/11 |
4 |
2 |
2 |
4 |
Very dirty,the exam rooms are very dirty.The staff are very nice but take way too long to see your pet.
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12/2/11 |
5 |
5 |
5 |
5 |
That is completely false, someone had a bad experience and so they made up allegations of court cases and such against a doctor?? This clinic is amazing and the service is impeccable!
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11/17/11 |
1 |
1 |
1 |
1 |
since this clinic was under new ownership, it has gone downhill...the staff know nothing about the care of animals..they had a staff walk out of 4 docs and 9 staff memebers this passed may 2011..and since than cant keep staff on hand...the owner now is a complete idoit ! DO NOT TAKE YOUR ANIMAL TO VALLEY PET OR REDCLIFF VET SERVICES he owns that one to !! he has court cases against him right now, and abuse on animals...
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SYSTEM: 4 positive duplicate or disallowed ratings automatically removed |
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10/23/11 |
5 |
5 |
5 |
4 |
Very excited for your special on next month for dentals, I am booked in!! Really good deal on an already very good price for a dental. Thank you also to Sheila one of the receptionists on helping find a better veterinary diet that has tremendously helped my dogs well being, he is a lot happier now, huge thank you!!
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10/22/11 |
1 |
1 |
1 |
1 |
As an owner of 4 dogs I have been dissaapointed by this clinic numerous times since the new ownership but since I had such great experiences from the past I kept giving them a chance! Yesterday was the last time, a small surgury for a cut on my dogs face which maybe totalled 6 stiches and the bill was $750 dollars, ridiculous. Worst of all, as my husband was walking out with our dog they realized that they still had the I.V. needle in her leg... brutal! Have checked with another clinic in town, showed them the bill, they said I was definitely ripped off which I assumed already! Have moved all 4 of my dogs over to this other clinic now and will never return... Miss u Dr. Cant & Dr. Fisher, so sad they ruined the business you spent years building!
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10/20/11 |
1 |
1 |
1 |
1 |
This clinic has definatley gone DOWNHILL. Dr. Cant had been my vet for numerous years and was such a compassionate, caring vet. I was in the last day she was there and the other people were wandering around the clinic. No speaking no acknowledgment at all. Very rude,I would not go to this business again!! The business was excellant up until the sale of same. And there was a notice in the paper that both Dr Cant and Dr Fisher were no longer associated with the clinic. Again they were the best......
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10/19/11 |
1 |
1 |
1 |
1 |
Please, Please don't take your puppy here, we had ours spayed and they just butchered her and we have the pictuers to prove it, poor care, not compassionate and totally un-orginized is how I describe this once great pet hospital and we have a very traumatized puppy. We were not aware they had changed hands. Just Discusting!!!!
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9/20/11 |
1 |
1 |
1 |
1 |
I too was not aware of the change of ownership of the hospital. To my disappointment I took my 2 year old cat in for an abcess and took home a kitten that had his entire forarm cut open, butchered and the stitching looked like my blind grandmother could have done better. I was not advised that the meds I was given needed to be refidgerated, resulting in the infection not getting treated properly. I returned to have a tube removed that was left in place, only because another vet would not step in half way through treatment, to watch the tube ripped out of my cays paw with unsterilized equipment, no antiseptic was used, nor was the wound cleaned when the oozing puss poured into the open sores. I am now cleaning the wound and caring for my cat at home and have to remove the stitches myself as another vet won't and I refuse to let these BUTCHERS touch my animal again!
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7/26/11 |
1 |
2 |
2 |
2 |
We loved this clinic until the recent staff and veternarian changes. We were not informed that the clinic was sold and that all the staff (all receptionists, kennel assistances, vets. etc.) left when the new owners took over. The new staff is very unorganized and not very knowledgable (they sent us pills home in a bottle with no lable or directions and not cut to the proper dosage). The vet I was in to see was not very helpful or knowledgeable (he actually only said a few words). I am extremely dissatisifed with the service.
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7/7/11 |
1 |
2 |
2 |
1 |
I have been going to this vet for years with my dogs. I have chinchillas now and the dr.cant was amazing. But I wasnt notified by anyone when she left and now cant get into see anyone. The other vets dont seem to care that my animals are small and scared of fast movements. My one chinchilla was dying and Wazir did nothing. Dr Cant finally took him for tests and was back in less than a hour with the problem. I really didnt enjoy the service from the staff
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7/3/11 |
1 |
3 |
4 |
1 |
Was unable to communicate with the vet. Not sure if my animal got the right shots or not. Definitely not the place it used to be. Not going back... ever.
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10/5/10 |
5 |
5 |
5 |
5 |
Dr Wazir and staff are fantastic. I have one diabetic cat and his brother who is very timid, and that were treated promptly and efficiently. Dr Wazir takes the time to listen to your concerns and advise the best course of action and the girls in reception are always very helpful and friendly.
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7/11/10 |
3 |
3 |
3 |
1 |
i took my cat in for a dental evaluation. before i knew what was happening the old man that treated him stuck his knarled old fingernail up in my cats gums and scraped off the tartar. my cat was obviously uncomfortable. then the old man dissappears only to come back with antibiotics. he had cut up my cats gums and suggested i use the antibiotics for a week.....effectively ruining my weekend plans to go out of town on top of it all. i have heard that there is a good woman vet there...though i'm not sure of anyone's names. i won't be going back.
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